Return / Exchange Policy

Visit the "Make your return and exchange" section.

Fill in the date, order number, email address, items for return, reason for return, and choose between a refund or exchange.

As a Boshies customer, you can return or exchange orders within 14 days of receipt.
Follow Return Policy guidelines:

  • Items must be unused with original packaging.
  • Submit a return request before sending items back.
  • Don't open the package immediately; follow the Return Policy.
  • Exchanges are free.
  • Products can be returned for shipping-related damage or if the wrong item is received.
  • For bundle returns, return the entire bundle and place a new order for size exchange.
  • The process takes about 14 working days.
  • Create a request, receive a confirmation email.
  • Our courier will contact you for pickup (4 to 7 working days).
  • Three attempts for pickup; failure marks the request as canceled.
  • If the item meets criteria, you can submit a new return request (up to 2 requests within 14 days).
  • After receiving the returned item, a quality check is conducted.
  • Team members contacts you for exchange or refund details.
  • Three attempts to contact you for the received item; unsuccessful attempts result in a voucher.
  • Refund method change available within 7 working days.

If you wish to exchange an item, you will receive a voucher via email, that you can use on your next purchase. The voucher has no expiration date.

  • Report physically damaged or wrong items within 2 days of delivery, including regular and national holidays.
  • Email with issue details and pictures.
  • Reporting after this period is not considered valid.
  • For damaged and wrong items, a full refund, including shipping, is offered through bank transfer or vouchers.

To ensure Boshies customer safety, the following items cannot be returned:

  • Used, ironed, worn, washed, altered, damaged, or items not in original condition.
  • Items with removed brand or price tags.
  • Underwear, swimwear, Boshies Gift Card, accessories.
  • Customized products based on specific requests.
  • Boshies guarantees a refund within 14 working days.
  • Refunds are processed after receiving returned items in the warehouse.
  • Refund issued at the original item price; during promotions, the refund is limited to the paid price.
  • Based on the regulations of the Consumer Protection Agency (CPA) and the Central Bank of Egypt, refunded amount will be reflected in the bank account within 7 to 14 days, depending on banking processing time.
  • Refunds for prepaid orders are to credit cards or gift cards exclusively.

If your item does not pass the quality check, we will attempt to return it to you.
If you are unavailable to receive it, the item will be marked as damaged, and we will dispose of it accordingly.

If paid with a credit card, the refund is made on the same credit card or as a Gift card.

Cash payment refund options:

  • Bank Transfer: Please provide your full name, bank name, branch, and International Bank Account Number (IBAN).
  • Gift Card: You can opt for a FULL refund through a gift card provided by Boshies.

Change refund method within 7 days after confirming with the concerned team, if not processed yet.

The shipping fee for returns depends on the type of refund or exchange:

  • No shipping fees deducted for exchanges.
  • For refunds, the shipping fees will be deducted from the total refund amount.
  • No shipping fees deducted for wrong or damaged products requesting a refund.

The amount will be refunded directly to the Premium Card, you can contact the Premium Card company regarding the processing fee.

Premium Card Hotline: 16818.

The amount will be refunded directly to your Valu account.

Valu Hotline: 16671

The amount will be refunded directly to your Sympl account, you can contact Sympl company regarding the processing fee.

For more info regarding Sympl's refund policy kindly follow
this link.

If you paid using any installment company you will get refunded directly through the same method, you can contact the installment company regarding the processing fee refunds.